Our cell phone service does not work in and around our home and att has jerked us around for months-each time we’ve called the reps are inconsistent with their support. Oh and we were also promised a $300 visa for our troubles. They are a huge company who makes their money off of being con artist and they do not care about their customers even a little bit. AT&T are lier’s and crooks and they refuse to fix any problem. When we call we get different answers from everyone. Now our internet is has been shut off due to no payment even though they are the ones that took the payment out 21 day early. They took this months payment out 21 days early which completely screwed up our budget and I hardly ate anything for a week just so my kids could eat. Then while they were installing it a representative shows up and talks us into switching to AT&T cell service as well saying we would be paying around $150 a month for service. It took almost a month to get someone out here to get it installed.
When they came to install the internet the technician said that we had cancelled the order for directTV. I wouldn’t normally post such nonsense however I feel it is very important to let it be known in case any of y’all are thinking about switching to AT&T. AT&T I will be leaving you because there is too much competition out there to be dealing with this nonsense. I was disconnected and once again no one knows what I’m talking about. She found what I was speaking about and had to put me on hold to gather my rewards but guess what…. No one knows what I’m talking about except after about the 10th person today. I feel as I have been scammed by AT&T and clearly taken advantage of. I’m more then frustrated because this is NOT the way you are supposed to treat customers that have been with you for a long period of time. Each individual I speak with I again have to repeat my entire scenario to them and let’s face it they could give less then a shit. I have been a loyal AT&T customer for years since they were cellular one. I have been on the phone for 4 hours total off and on from being put on hold, being disconnected, being spoken to rudely in a condescending manner as if I’m just another degenerate bothering them. I did that in February and again in March. At that time I had the option to send back my old paid for phones in order to receive a rewards credit for each phone up to $200.00. Upgraded two phones one in January and one in February. What a shame.ĪT&T is the most horrible customer service I have ever had the pleasure of dealing with. What a huge pain this company is causing me and no one even bothered to recognize that there is still an ongoing issue that needs to be resolved. I have had to freeze my bank account so that no more pending charges could be made against my account by AT&T and will now start the tedious process of rerouting all my automatic payments from this account elsewhere. This is the worst customer service company I have ever dealt with. After 1:45 min the 5th customer service representative just hung up on us in the middle of the conversation. My bank was on the line and explained that indeed there were multiple payments pending submitted by AT&T but each agent stated they had no record of any such transactions and would not be able to assist me. In this extended conversation with multiple agents at AT&T no one ever understood that I was trying to report that they were having problems as my online payment made this morning posted to my account 8 times within 15 minutes. I have been on the phone for 1 hour 45 minutes with AT&T customer service today and transferred to 5 different departments and each time I was told the technical outages have been corrected as of yesterday and they are not aware of any new issues.
AT&T has a payment processing glitch that is allowing multiple payments to post to customers bank accounts and the customer service representatives are not trained or informed on how to deal with complaints or answer any questions regarding this issue.